PRIVACY POLICY

PRIVACY POLICY

Update!

Our Privacy Policy can provide privacy details on how we manage your personal information for Segway Powersports product or service provided by Segway.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Our Commitment To You

This Privacy Policy explains what information Segway Tech. Co., Ltd and its affiliated companies ("Segway", "we", "our" or "us") collect and why we collect, and how you can update, manage, export, or delete your information.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Segway.

In this Privacy Policy, "personal information" means information that can be used to identify an individual, either from that information alone or from that information combined with other information Segway has access about that individual.

By using Segway Products or Services, you are trusting us with your information. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, including your local data protection legislation.

Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer.

Mr. Vincent Chen
Email: privacy@segway.com
Telephone: (86) 010-84828002

If you are in the EU and are not satisfied with how we are processing your personal data, you can contact our EU representative office below.

Email: dataprotection@segway.eu.com
Telephone: +31 (0)20 3331850

What Information Is Collected And How We Can Use It

Types of Information Collected

We collect information to provide better Products and Services to all our users. We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

We may collect the following types of information, which may or may not be personal information:

Things you create or provide to us:

A user may wish to register on www.powersports.segway.com to receive informational and promotional email materials such as newsletters, product release announcements and participate in surveys. Users may also use a form to submit feedback to our site or to contact us.

• We also collect the contents you create, upload, save or receive from others when using our social Services. This includes posts, photos, videos, comments, location, and UID.
• Device information: information related to your device such as IMEI number, MAC address, device model name, operation system, device type, system and performance information, and network operator.
• Vehicle information: information related to your vehicle such as Bluetooth MAC address, serial number, speed, mileage, battery information, cruise control, taillight settings, energy recovery strength, firmware version, and vehicle body temperature.
• Location information: we may collect your local information when you use Segway App, including IP addresses, country code, and city code.
• Log information: network request information, standard system logs, crash information and other anonymous identifier technologies.
• Feedback information: issues, photos, words, contact information, APP version, mobile type, and feedback time.
• Insurance information: accidental insurance policy information such as policy number, gender of the insured, ID number, insured period, payment transaction number, and insured amount.

Personal information is collected for providing services and/or products to you, and legal compliance on our part under applicable laws.

We use your personal information for the following purposes:

• Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support.
• Communicating with you about your device, service, updates, customer inquiry support, events and notices.
• Analyzing and developing statistical information on use of our products and services.
• Optimizing the performance of your device.
• Storing and maintaining information about you for our business operations or legal obligations.
• Providing local services without communicating with our servers.

Direct Marketing

Upon your prior explicit consent, we may use your email address and Segway Account to provide marketing materials to you relating to goods and services of Segway companies. You have the right to opt out of our proposed use of your personal data for direct marketing by sending email to privacy@Segway.com.

Upon your prior explicit consent, we may use the contents you share, release, or comment to promote Segway companies’ products on channels such as Facebook, Twitter, Instagram, LinkedIn, YouTube, WeChat, Microblog, official website of Segway, TikTok and other social media.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising using the relevant platform settings.

When We Share Your Information

We do not share your personal information with companies, organizations, or individuals outside of Segway except in the following situations:

With your prior explicit consent: disclosure may be made to Third Party Service Providers and affiliated companies in accordance with this Privacy Policy and applicable local data laws and regulations.

• Your location information may be used with Google Map to show your location information when using related functions.
• Important notices may be delivered to your email address or App interface, including recall information, mandatory repair and maintenance information.
• Google statistics services may be used to analyze unidentifiable information and anticipate product and service trends.

Sharing With Our Group And Third Party Service Providers

In order to conduct business operations smoothly, we may disclose your personal information to Segway affiliated companies or third party service providers such as mailing houses, delivery service providers, telecommunications companies, data centers, customer service providers, advertising and marketing service providers, and Segway representatives.

Sharing With Our Mi Ecosystem Companies

Segway may disclose your personal information to Xiaomi so as to provide you with and improve products and services from the Mi Ecosystem. Before any personal information disclosure, Segway and Xiaomi shall enter into a Data Sharing Agreement in accordance with this Privacy Policy and applicable data protection laws.

For Legal Reasons: Segway may disclose your personal information without further consent when required under applicable law.

Security Safeguards

Segway’s Security Measures

We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from your using of Segway products and services and on Segway websites.

All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level.

We use encryption to keep your data confidential while in transit. We regularly assess and evaluate the effectiveness of technical and organisational measures for ensuring the security of processing.

What You Can Do

• You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you.
• You must notify Internet user or any other breach of security.
• Your assistance will help us protect the privacy of your personal information.

Retention Policy

Personal information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will delete information when it is no longer necessary to provide our Product or Service to you, when your account is deleted, or when you choose to reset product to factory default settings, whichever comes first.

Accessing Other Features On Your Device

Our applications may need access to certain features on your device such as Wi‑Fi network status. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at privacy@Segway.com.

You Have Control Over Your Information

Controlling Settings

Segway recognizes that privacy concerns differ from person to person. You can toggle location access functions, log in and out of the Segway Account, or contact us if you wish to change how your personal information is used.

Access, Updating, Correcting Or Erasure Your Personal Information

• You have the right to request access to and/or correction of any personal information that we hold about you.
• A copy of your personal data collected and processed by us will be provided to you upon your request free of charge.
• You have the right to obtain from us the erasure or restriction of processing of your personal information.
• You have the right to receive your personal information in a structured, commonly used format and transmit it to another data controller.

Withdrawal Of Consent

You may withdraw your consent for the collection, use and/or disclosure of your personal information by sending e-mail to privacy@Segway.com. We will process your request within a reasonable time.

Data Transfer

Data protection laws vary from country to country. Regardless where your information is processed or transferred, we apply protection measures in accordance with this Privacy Policy. We also comply with certain legal regulations such as GDPR with regard to data transfer.

Currently, we have data centers in Beijing, United States, Singapore, Russia and Germany. You could choose which server you wish to save your personal information.

We use encryption to keep your data confidential while in transit and maintain processes to ensure confidentiality, integrity, availability and resilience of processing systems and services.

Miscellaneous

Minors

www.powersports.segway.com is a general audience site that is not designed nor intended to collect personal information from children under the age of 13.

Order Of Precedence

If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.

Updates To The Privacy Policy

We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Do I Have To Agree To Any Third Party Terms And Conditions?

Our Privacy Policy does not apply to products and services offered by a third party. Segway products and services may include third parties’ products, services and links to third parties’ websites.

Contact Us

If you have any comments or questions about this Privacy Policy or any questions relating to Segway’s collection, use or disclosure of your personal information, please contact us at the address below referencing "Privacy Policy":

Segway Tech. Co., Ltd
Add: 17F 3th Bldg., 18 Changwu Road, Wujin Disct., Changzhou, Jiangsu, China.
Name: Vincent Chen
Email: privacy@segway.com
Tel: (86) 010-84828002

Thank you for taking the time to understand our Privacy Policy!